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Privacy Policy

ROWDY — Privacy Policy

We keep things simple, honest, and drama-free.

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Last updated: May 2026

1. Who We Are

ROWDY is a small, independent food business based in West Sussex, UK. We make authentic Italian pasta sauces in small batches and sell them at farmers markets and through independent retailers.

When this policy refers to "ROWDY", "we", "us" or "our", it means the ROWDY food business. You can reach us at:

We are the data controller for the personal information we collect about you. This means we decide how and why your data is used, and we're responsible for keeping it safe.

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2. What This Policy Covers

This privacy policy explains what personal information we collect, why we collect it, how we use it, and what your rights are. It applies to information collected through our website (rowdysauce.co.uk), our mailing list, any direct communications with us (such as email enquiries), and interactions at farmers markets or events. We don't do anything sneaky with your data. We're a small business and we just want to make good food and stay in touch with the people who enjoy it.

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3. What Information We Collect

- Information you give us directly. When you contact us, sign up to our mailing list, or make an enquiry, you may share:

  • Your name

  • Your email address

  • Your message or enquiry

  • Any other information you choose to include

-Information collected automatically via our website. Like most websites, our site may automatically collect certain technical information when you visit, including:

  • Your IP address

  • Browser type and device information

  • Pages you visit and how long you spend on them

  • How you arrived at our site (e.g. from a search engine or social media)

This information is collected by our website platform, and is used for analytics and to keep the site running properly. We do not use this to identify you personally.

- Information from social media. If you interact with us on Instagram (@rowdy.sauce), the platform's own privacy policy applies to how your data is handled there.

We may see your username and any messages or comments you send us.

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4. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and messages

  • Send you our newsletter and occasional updates, if you've signed up for it

  • Let you know about new products, recipes, or where to find us

  • Process wholesale or trade enquiries

  • Improve our website and understand how people use it

We will never sell your data to anyone. We will never share it with third parties for their marketing purposes. Simple as that.

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5. Our Legal Basis for Using Your Data

Under UK GDPR, we need a lawful basis to process your personal information. Here's ours:

  • Consent — when you sign up to our mailing list, you're giving us permission to contact you. You can withdraw that consent any time by unsubscribing.

  • Legitimate interests — when you email us with a question or enquiry, it's in both our interests for us to respond. We also have a legitimate interest in understanding how our website is used so we can improve it.

  • Contract — if you place an order or enter into a wholesale arrangement with us, we need your details to fulfil that.
     

6. Marketing & Mailing List

If you sign up to our mailing list via the website, we'll occasionally send you emails with news, recipes, new products, and exclusive offers. We promise not to spam you — hontesly, we're too busy making sauce.

Every marketing email we send includes an unsubscribe link. You can opt out at any time and we'll remove you promptly. No hard feelings.

We may use a third-party email platform to manage our mailing list. In this case, your email address is stored securely on their systems, and they are contractually required to handle it in line with data protection law.

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7. How Long We Keep Your Data

We don't hold onto your data longer than we need to. As a general guide:

  • Mailing list subscribers — we keep your email address for as long as you remain subscribed. Once you unsubscribe, we'll remove you.

  • Direct enquiries — we may keep email correspondence for up to two years in case of follow-up.

  • Wholesale and trade contacts — we'll keep relevant details for as long as the relationship is active, plus a reasonable period after.

When data is no longer needed, we delete it securely.

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8. Sharing Your Information

We do not sell, rent, or trade your personal information. The only situations in which we might share your data are:

  • With our website platform, who host our site and may process data on our behalf.

  • With our email marketing platform, if used, who send our newsletter on our behalf.

  • If we're ever legally required to share information — for example, by a court order or regulatory authority.

All third-party services we use are required to handle your data in accordance with applicable data protection law.

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9. Cookies

Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it. Our website platform, manages most of this. You can control cookie settings through your browser, though disabling certain cookies may affect how the site works. For full details of the cookies used on our site, please refer to Wix's own cookie and privacy documentation.

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10. Your Rights

Under UK data protection law, you have the right to:

  • Access — request a copy of the personal information we hold about you.

  • Rectification — ask us to correct any information that's inaccurate or incomplete.

  • Erasure — ask us to delete your personal information (sometimes called the "right to be forgotten").

  • Restriction — ask us to limit how we use your data in certain circumstances.

  • Objection — object to us using your data for direct marketing at any time.

  • Portability — ask for your data in a portable format so you can transfer it elsewhere.

To exercise any of these rights, just email us at hello@rowdysauce.co.uk. We'll respond within one month, as required by law.

If you're unhappy with how we've handled your data and we can't resolve it between us, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

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11. Data Security

We take the security of your personal information seriously. We use reputable third-party platforms that have appropriate security measures in place. We access our systems via secure, password-protected accounts and apply common-sense security practices. That said, no method of transmitting or storing data online is completely secure. If you have concerns about a specific communication, please get in touch.

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12. Children's Privacy

Our website and marketing are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we've inadvertently collected information from a child, please contact us and we'll delete it promptly.

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13. Changes to This Policy

We may update this policy from time to time — for example, if we start selling online or change the tools we use. When we do, we'll update the "last updated" date at the top of this page. If we make any significant changes, we'll do our best to let you know.

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14. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

We're real people and we'll always do our best to help.​​

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